#71 of 1,504 hotels in Bangkok based on Tripadvisor
Samantha
United Kingdom,
March
2025
5.4/10
I had a great experience at The Westin Grande Sukhumvit. The location is fantastic, right next to public transport and plenty of dining options. The service was really good, with friendly staff eager to assist. However, the noise from the main road and outside did disturb my sleep a bit. Overall, it was a comfortable stay that I would definitely consider revisiting.
Rooms
8.0
The room was spacious, equipped with extremely comfortable Heavenly Beds and plenty of pillows with different firmness. However, the sound insulation could be improved as I could hear street noise and passing trains.
Service
10.0
From the moment I arrived, the service was great. Staff members were friendly and attentive, making my stay enjoyable. They even accompanied me to the check-in at the Executive Lounge and assisted with my bags.
Location
9.0
The hotel's location is very convenient, right across from Terminal 21 Mall and near Asok BTS station. It allows easy access to attractions, although the surrounding area can get a bit noisy and crowded at times.
Dining
9.0
Breakfast was a highlight of my stay, with an impressive array of options. I also enjoyed dinner at the Japanese restaurant Kisso, which served excellent food and friendly service.
Facilities
7.0
The amenities were satisfactory, but the pool area had limited sunbeds, which made it challenging to use during my stay. Overall, the facilities met my needs well.
Eva
United Kingdom,
January
2025
5.2/10
My recent stay at The Westin Grande Sukhumvit, Bangkok had its ups and downs. The location is absolutely fantastic, close to the BTS and MRT, making it easy to explore the city. However, I found the hotel a bit dated, and the lift situation was frustrating with only three out of four in operation. Overall, the service was decent but didn't quite meet my expectations for a five-star hotel.
Rooms
8.0
The room I stayed in was spacious and comfortable, with a luxurious bed and high-quality linens. The combination of a shower and bath was a nice touch, offering great convenience.
Service
7.0
The staff were generally attentive and cheerful, especially during check-in. However, I felt the service could have been more polished for a hotel of this caliber.
Location
10.0
The location is superb, right next to the Terminal 21 shopping mall and within walking distance to many restaurants and bars. The proximity to public transport makes it incredibly accessible.
Dining
8.0
I enjoyed the breakfast selections offered, though there could have been more variety. The meals provided during my stay were tasty overall.
Facilities
7.0
The hotel offers a range of facilities, including room service and transportation support. However, the issues with the lifts highlighted the need for some upgrades.
Zoe
United Kingdom,
January
2025
6.6/10
My stay at The Westin Grande Sukhumvit was overwhelmingly positive, highlighted by its superb location in the heart of Bangkok and really good staff who went out of their way to make my experience nice. The spacious room was comfortable, allowing for restful nights after long days exploring the area. I did notice some minor plumbing issues and a need for bathroom renovations, which could enhance the staying experience even further. Overall, I would rate my stay highly due to the attentive service and beautiful accommodations. 🌟
Rooms
9.0
The room was spacious and very comfortable, though the bathrooms seemed a bit older and could use renovations.
Service
10.0
The staff were incredibly friendly and accommodating, truly making me feel welcome throughout my stay.
Location
10.0
The hotel's location is excellent, right across from Terminal 21 and close to the BTS station, making it perfect for exploring Bangkok.
Dining
9.0
The quality of food at the Seasonal Tastes buffet was really good, offering a delicious start to my day.
Facilities
8.0
Facilities met my needs well, but there were very minor issues with room service and some need for improvement in room amenities.
Emily
United Kingdom,
November
2024
5.2/10
I had a great stay at The Westin Grande Sukhumvit, Bangkok, with friendly staff and a nice location that’s perfect for exploring the city. The rooftop bar offered an amazing view and atmosphere, but I did experience a water leakage issue in my room. Overall, it was a lovely experience, but there's definitely room for improvement.
Rooms
8.0
My room was spacious and comfortably clean, but I encountered a water leakage issue that wasn't well handled by the staff.
Service
10.0
The service was really good with staff consistently being friendly and accommodating. They went out of their way to assist me when I needed help.
Location
10.0
The hotel is perfectly situated right in the bustling heart of Bangkok, close to the BTS and MRT transit stations. I loved being opposite a mall too!
Dining
9.0
The breakfast buffet was fantastic, offering a wide range of delicious options, including fresh fruit juices that I thoroughly enjoyed.
Facilities
8.0
Facilities were adequate, but I wish there were more sun beds by the pool as it was a bit crowded during my visit.
Aiden
United Kingdom,
October
2024
5.0/10
My stay at The Westin Grande Sukhumvit was overall fantastic. The location is prime with easy access to shopping and the BTS. However, I faced a bit of an inconvenience with the delayed check-in time, but the staff handled it well.
Rooms
8.0
The King Deluxe Suite was spacious and nicely equipped, although the air-conditioning could be tricky to operate. The noise from the street was a bit bothersome at times, but the comfort of the bed and amenities made up for it.
Service
10.0
The staff offered excellent service throughout my stay, from helpful reception to attentive dining staff. Ms. Ayano Kishi was particularly lovely at reception, making me feel welcome right away.
Location
10.0
Being right next to Terminal 21 and the BTS station was a huge plus. I appreciated the vibrant atmosphere and safety of the area, which made exploring easy and enjoyable.
Dining
9.0
Breakfast was out of this world! A vast selection greeted me, and the vibe in the dining area was vibrant. The evening buffet also provided great options at a good value.
Facilities
8.0
The hotel had everything I needed: from room service to a great lounge area. Though I found the club lounge a bit cramped at times, the food and drink options were impressive.
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The Westin Grande Sukhumvit, Bangkok Hotel08.06
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09.06.2025